Five9
Key Features
Intelligent Virtual Agents, Predictive Dialing, Real-time Analytics, Speech Analytics
Notes
Cloud contact center with AI-powered member engagement and workforce optimization
Overall Rating
Reviews & Feedback
🤝 Vendor Support Assessment (Community Data)
Pre-Launch
GoodBased on community reviews
During Launch
GoodBased on community reviews
Post-Launch
GoodBased on community reviews
📝 Contract Experience (Community Data)
Based on community reviews
👥 Ease of Use (Community Data)
Based on community reviews
📊 Data Sources: Compliance data is from public vendor information. Support, ease of use, and contract ratings are aggregated from verified community reviews. Add your review to help others!
Pros:
Cloud contact center with good AI integration. Easy to scale. Omnichannel support. Agent AI assistance works well. Strong analytics. Reliable uptime.
Cons:
Focused on contact center, not pure chatbot. Complex pricing model. Implementation needs expertise. Better alternatives for chat-only.
ROI Notes:
Contact center efficiency improved. About $12,400/month savings.
Pros:
Solid contact center platform. AI features are adequate. Cloud-based is convenient. Integrations available. Good for call centers.
Cons:
Not AI-first solution. Chatbot feels like add-on. Pricing gets expensive. More suitable for traditional contact centers.
ROI Notes:
Works for our contact center. Chatbot portion saves $6,200/month.
No employee reviews yet. Be the first to review this vendor!
💬 Community Discussions
No discussions yet about Five9
Be the first to start a discussion