Glia
Key Features
Digital Customer Service, Co-browsing, Screen Sharing, AI Chat
Notes
Digital customer service platform enhancing member experience
Overall Rating
Reviews & Feedback
🤝 Vendor Support Assessment (Community Data)
Pre-Launch
GoodBased on community reviews
During Launch
GoodBased on community reviews
Post-Launch
GoodBased on community reviews
📝 Contract Experience (Community Data)
Based on community reviews
👥 Ease of Use (Community Data)
Based on community reviews
📊 Data Sources: Compliance data is from public vendor information. Support, ease of use, and contract ratings are aggregated from verified community reviews. Add your review to help others!
Pros:
Comprehensive engagement platform. Co-browsing reduced support time. Video chat for loans works well. AI chat handles basic questions. Omnichannel approach is right.
Cons:
Learning curve is steep. Not all features get used. Implementation took 4 months. CRM integration was challenging. Higher cost.
ROI Notes:
Complex issues resolved faster. About $6,200/month savings.
Pros:
Co-browsing is incredibly powerful. Video chat adds personal touch. Screen sharing helps complex issues. Integration with chat, voice, and video is seamless. Member satisfaction jumped.
Cons:
Requires significant change management. Staff training is extensive. Members sometimes overwhelmed by features. Implementation was complex.
ROI Notes:
First call resolution up 45%. Saves about $7,900/month.
Pros:
Best for CUs ready for digital transformation. All channels in one platform. Co-browse is game-changer. Screen sharing helps members. Analytics across all interactions.
Cons:
Requires organizational readiness. Training is significant. Some features underutilized. Contract terms are complex. Pricing is on higher end.
ROI Notes:
Handle time reduced 35%. Saving $8,200/month.
Pros:
Full digital engagement platform. Co-browse solves problems fast. Video adds human element. Good for complex member needs.
Cons:
Staff resistance was high. Many members don't use video. Complex to implement. Requires culture shift. Expensive for features we don't use.
ROI Notes:
ROI unclear - still optimizing after 6 months.
Pros:
Feature-rich platform. Good for forward-thinking CUs. Video banking is professional. Co-browse capability is helpful.
Cons:
Too complex for our current needs. Staff overwhelmed. Member adoption slower than expected. High cost for actual usage. Long implementation.
ROI Notes:
Not seeing expected ROI yet. Need more time to optimize.
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