Small CU Success with BoostAI - Affordable AI chatbot option

Posted by Anonymous CU Professional • 2025-10-04

Small CU here ($85M assets, 12K members). Just went live with BoostAI chatbot and wanted to share our experience for other small CUs.

**Why we chose BoostAI:**
- Pricing was friendlier for small CUs ($18K/year vs $40K+ from bigger vendors)
- Implementation was simple - no dev team needed
- Pre-trained on banking FAQs saved us months

**Results after 2 months:**
- Handling 450 conversations per month (will grow as members discover it)
- 68% of questions answered without agent
- Deployed on website, mobile app, and Facebook Messenger
- Average response time: under 2 seconds

**What works for small CUs:**
- You don't need fancy voice bots - chat is enough for our volume
- Focus on top 20 questions (password resets, hours, routing numbers, basic product info)
- Let the bot learn from real conversations

**Honest feedback:**
- Not as sophisticated as Kasisto or Interface.ai, but 1/3 the price
- Perfect for CUs under $200M that don't need advanced features
- Support team is responsive but limited to business hours

**ROI:** We reduced email inquiries by 40%. Our one member service rep saves 8 hours per week. At our scale, that's worth it.

Happy to answer questions from other small CUs considering AI!

3 comments

🤖 AI Discussion Summary

What credit union and community banking professionals are saying

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📊 Overall Sentiment

Overall sentiment is positive, with appreciation for the affordability and ease of implementing AI, despite some limitations with deeper integration capabilities.

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AI-generated summary • Updated automatically as discussion evolves

Discussion (3 comments)

Anonymous CU Professional
2025-10-05 01:20:01

This is exactly what I needed to hear! We are $120M and thought AI was only for big CUs. How long was implementation?

Anonymous CU Professional
2025-10-05 01:20:01

From contract to launch: 5 weeks. 2 weeks for initial setup, 2 weeks training the bot on our FAQs, 1 week testing. BoostAI did most of the heavy lifting. We just provided content and feedback.

Anonymous CU Professional
2025-10-06 01:20:01

Does it integrate with your core system for account-specific questions?

Thread Information

Started by:
Anonymous CU Professional

Created:
2025-10-04 01:20:01

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3 comments

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