Kasisto vs Posh - We tested both, here's what we learned

Posted by Anonymous CU Professional • 2025-09-26

We just wrapped up a 3-month POC with both Kasisto and Posh. Both are strong platforms, but very different approaches. Here's my honest comparison:

**Kasisto (KAI)**
Pros: Best-in-class NLU, extremely accurate intent recognition, strong banking-specific training data
Cons: Higher price point, slower to customize, requires more technical resources
Best for: Larger CUs with complex needs and dev resources

**Posh**
Pros: Faster implementation, intuitive no-code tools, excellent support team, lower cost
Cons: NLU not quite as sophisticated, limited to chat (no voice yet)
Best for: Mid-size CUs wanting quick wins

Our decision: We went with Posh. Kasisto's AI was slightly better, but Posh's speed-to-value won. We were live in 6 weeks vs Kasisto's 12-week estimate.

Member satisfaction scores:
Posh: 4.2/5 (after 60 days)
Kasisto (during POC): 4.4/5

The gap wasn't big enough to justify the cost difference for us.

4 comments

🤖 AI Discussion Summary

What credit union and community banking professionals are saying

✅ Key Benefits & Insights

• Posh offers a plug-and-play SDK for mobile app integration, which reduces setup time.

• Kasisto provides superior analytics with comprehensive conversation transcripts and sentiment analysis, valuable for compliance needs.

⚠️ Concerns & Challenges

• Kasisto requires custom API integration for mobile apps, potentially increasing setup complexity and time.

• Posh's reporting capabilities are not as detailed as Kasisto's, which may impact decision-making for compliance.

📊 Overall Sentiment

The discussion favors Kasisto for its superior analytics and scalability, though Posh offers ease of integration for smaller implementations.

🎯 Key Takeaways

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AI-generated summary • Updated automatically as discussion evolves

Discussion (4 comments)

Anonymous CU Professional
2025-09-27 01:20:01

Really appreciate this comparison! Did you test mobile app integration with both? That's critical for us.

Anonymous CU Professional
2025-09-27 01:20:01

Yes! Posh has SDK for iOS/Android that was plug-and-play. Kasisto required custom API integration. Both worked fine once set up, but Posh was faster.

Anonymous CU Professional
2025-09-28 01:20:01

What about analytics and reporting? We need detailed conversation insights for compliance.

Anonymous CU Professional
2025-09-29 01:20:01

We are a $1.2B CU and went with Kasisto. The accuracy difference IS noticeable at scale. Posh is great for smaller implementations but when you have 50K+ conversations/month, that accuracy gap compounds. Just another perspective.

Thread Information

Started by:
Anonymous CU Professional

Created:
2025-09-26 01:20:01

Activity:
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