We are a $450M credit union that went live with Interface.ai voice bot in January. After 6 months, I wanted to share our experience for others considering this platform.

Initial goals: Reduce call center volume by 30%, improve after-hours member support, and deflect basic balance/transaction inquiries.

What worked well:
- The natural language understanding is impressive - members actually prefer talking to it over waiting on hold
- Integration with our Jack Henry core was smoother than expected (took 3 weeks vs projected 6 weeks)
- Our call deflection is at 28% and climbing
- Average handle time dropped from 8 minutes to 5.5 minutes

Challenges we faced:
- Training agents to trust the handoff process took longer than the technical setup
- Had to adjust scripts 4 times in first month based on member feedback
- Spanish language support needed additional fine-tuning

ROI Update: We are seeing $8,500/month in labor cost savings. Break-even expected at month 9 instead of month 12.

Happy to answer specific questions!